Sabine Hübner

Service expert no. 1 in Germany (Pro7)

Sabine Hübner connects her large wealth of experience as a practical employer with her expertise in the areas of consulting and strategy formation. She encourages others to perceive service as being part of the business culture in order to redefine it. Service is valued as a strong economic factor, which makes a real difference in the competition with other companies.

As a speaker, she fascinates on small as well as large stages. Her presentations are a sophisticated mixture of outstanding expertise, catchy examples and a lot of humour. Strong contents and service trends alternate with personal experience and easily implementable advice. She fills her audience with enthusiasm for a modified view and a new future-compliant service culture. Sabine Hübner won the “Conga-Award“ several times and was rewarded as the “Speaker of the Year“. Her books sustainably shape the service understanding of many people. She is the “Service expert no. 1“ (Pro7).

Her credo: Service is not a project. Service is an attitude.

Sabine Hübner grew up in an area of service quality and hospitality. Even as a child she watched her grandmother getting out the breakfast eggs in the small family hotel in the Salzkammergut every 30 seconds in order to boil the perfect egg for each and every hotel guest. In fact, her grandmother practiced what is nowadays called customer relationship management par excellence. The archaic hospitality of her family is what ignited her passion for service. For a brilliant service, which was lived out individually, personally and with lots of heart in every encounter with the guest.

To put it straight: She acts out what she says.

Sabine Hübner is a successful employer and practitioner through and through. For more than one decade, she successfully implemented her own service components and strategies as an employer in the B2B-sector in a specialised printing company.

Even at this time, digitalisation and the Internet turned an entire industry inside out. She realised what it means to focus on the right forward-looking technologies, to optimise production processes and excercised precision as well as an eye for detail. She quickly noticed that her Austrian charm was not enough to solve quality problems of highly technological production flows – but her charming character nevertheless helped her. Most of all, Sabine Hübner learned to assert herself with consequence and wit in a production company and managed to make her employees passionate for excellent quality.

Nowadays, she is considered to be the “Service expert no. 1 in Germany“ (Pro7). She supports concerns and medium-sized companies that want to improve their service and business culture sustainably (oftentimes, this step is essential). Along with the formation of the management consultancy together with Carsten K. Rath, she opened a new entrepreneurial chapter in 2013.

To put it briefly: Sabine Hübner thinks as an employer. She knows about the challenges of everyday life in companies and the lower depths of implementation.

Sabine Hübner fascinates the audience on large stages as well as in small, exclusive groups. Because she knows, what she talks about. She brings together clarity and her Austrian charme, professionalism and empathy as well as creativity and consequence. She shows the audience her sparkling passion for service. Along with new ideas, wit and substance, Sabine Hübner makes different aspects of service come alive and enthuses her audience for a modified view as well as a new, extraordinary service culture. She establishes closeness to her audience, enters the discussion and creates authentic situations, which are shaped by expertise and warmth.

She takes the audience on a fascinating, humorous and professional journey larded with new aspects about excellent service of the future. And she encourages others to establish magic moments in every encounter with the client. She shows that those who serve others in a smart way actually always serve themselves.

Altogether: Her presentations reach employees and the management. They hit the spot of the audience, create a spirit of optimism and motivate to achieve high performance.

Enthusiastic clients lie close to her heart. And enthusiastic clients always start off with the employees. For many years now, Sabine Hübner connects her great wealth of experience with her expert knowledge in the field of consulting. She supports companies to focus on the customer and to establish a strong service-oriented thinking in the business culture. Her inhouse projects encourage employees as well as the managerial staff to see different aspects from the customer’s perspective. Moreover, they initiate an ongoing process of development and change. She makes serivce deserts visible and helps to turn them into oases. Her way of working is motivating, pragmatic and effective. Employees, companies – and their clients – benefit from her creativity and the high, practice-oriented user value of her strategies.

The result: A service attitude, which makes a real difference in the competition with other companies.

Sabine Hübner analyses companies from all over the world. Why are some companies remarkably better than others? What kinds of services persuade their clients? How do they produce innovative and surprising moments of service in the digital age?

Surpriservice® is her trademark. Sabine Hübner tracks down the upcoming customer needs as a service trendspotter. She observes technological, social as well as economical processes and applies them to the rapidly changing service demands. Her impulses are pioneering for every service offensive.

In short: Innovative and convincing service concepts. Those who rely on Sabine Hübner will quickly be one step ahead.

Sabine Hübner is passionate for service and communication. That is what she does research on, talks about and writes about. She is a university lecturer for service management and book author for economics books. 15 business bestsellers and numerous professional publications were released in well-known publishing houses. All of her publications provide valuable suggestions and innovative examples, which smooth the way for a lived service culture. Her publications sustainably change people’s understanding of service.

Your benefit: Trends, advice and inspiration for managers, companies and employees of businesses, where service quality is of vital importance. And in fact, it is important for each and every business, isn’t it?

“Currywurst and caviar“. I love the diversity of life. A magazine once wrote: “Sabine Hübner is a charismatic woman. She is charming, funny and has a gorgeous personality.“ I do not want to judge whether this is true or not. But what I am sure about is the fact that I am Austrian and feel at home in Düsseldorf very much. Even after living here in Germany for more than twenty years, people still tell me very frequently “Ooh! Your Austrian speech sounds soooo nice.” Great, isn’t it? I admire the architect Zaha Hadid. Not because she celebrated worldwide success as a woman and owned more than 500 pairs of shoes. I rather admire her for the power of her work. And I also admire Miuccia Prada for her unmistakable sense of style for many decades. Smart business personalities inspire me. Sports, travelling and art do so, too. I am a lucky person: Nature equipped me with a great portion of energy, confidence and courage. My mother oftentimes says, I am a stubborn person. Somehow, she is right. Because I fight like a lion for things that are important to me – my freedom for example or all of the wonderful people by my side. People define my life. Maybe this is just the reason why I care for service. Because I strongly believe that empathy is disarming.

Moreover, I am deeply convinced that excellent performance paired with heartily quality of interaction make our lives better and richer. Service makes all of us happy! This is the reason why I gladly get up every day.

My life motto: Loyalty only exists in freedom.